Question 1

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, Apple Pay, Google Pay, Tabby and Tamara across the UAE and GCC.

Question 2

Can I pay in installments?

Accepted Answer

Yes — Tabby and Tamara let you split any order into interest-free installments. Choose them at checkout.

Question 3

Is it safe to pay online?

Accepted Answer

All card payments are processed securely via Stripe with full PCI compliance. We never store your card details.

Question 4

Can I cancel my order?

Accepted Answer

Orders can't be cancelled once they're placed, so please review everything carefully before you check out.

Question 5

Do you offer free delivery?

Accepted Answer

Yes, free standard delivery across the UAE. Express (AED 25) and Same-day Dubai (AED 50) options are available.

Question 6

Do you deliver across the GCC?

Accepted Answer

Yes — we deliver to the UAE, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman. GCC delivery takes 3–6 business days.

Question 7

How do I track my order?

Accepted Answer

You'll receive a tracking email once your order ships, or track it anytime from your account dashboard.

Question 8

What does the warranty cover?

Accepted Answer

The manufacturer's warranty against manufacturing defects. Duration and terms vary by product, and batteries are usually not covered.

Question 9

What is your return policy?

Accepted Answer

Returns only for items that arrive damaged or defective, reported within 14 days. No change-of-mind returns and no order cancellations.

Question 10

How do I claim warranty?

Accepted Answer

Message us on WhatsApp or email contact@ridegulf.com with your order number and we'll take care of it.

Question 11

Are your products road-legal in the UAE?

Accepted Answer

E-scooter and e-bike regulations vary by emirate. Check our blog on Dubai's rules, or ask us on WhatsApp for guidance.

Question 12

How long does the battery last?

Accepted Answer

Battery life depends on the model — ranges run from 25km to 70km per charge. Full specs are on every product page.

Question 13

Do you sell spare parts?

Accepted Answer

Yes, browse our Spare Parts and Accessories categories, or contact us for a specific part.

Frequently Asked Questions

Orders & Payment