Returns

When we accept a return

A return is accepted only when an item reaches you damaged, faulty or incorrect. Please check your order as soon as it arrives so any issue can be reported in time.

• The item arrived damaged or defective, or is not what you ordered.
• The issue is reported within 14 days of delivery.
• You can share clear photos or a short video showing the damage and the original packaging.
• You have your order number or proof of purchase.

How to report damage

1. 1

   Message us on WhatsApp or by email within 14 days of delivery with your order number.

2. 2

   Send clear photos or a short video of the damage and the packaging it arrived in.

3. 3

   Our team reviews the claim and confirms whether it qualifies.

4. 4

   If approved, we arrange a replacement, repair or refund — whichever is appropriate.

Resolution & refund timing

If your damage claim is approved, we'll offer a replacement, repair or refund depending on the item and stock. Approved refunds are issued to your original payment method within 5–7 business days; depending on your bank it may take a little longer to appear on your statement.

What we can't accept

• Change of mind, wrong choice, or “no longer needed” — these are not accepted.
• Items that have been used or ridden, unless there is a genuine manufacturing defect.
• Damage caused by misuse, accidents, drops, water or normal wear and tear.
• Batteries and consumables (chargers, tyres, brake pads, helmet liners).
• Any claim reported more than 14 days after delivery.